Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry staples.
How do you ensure the freshness of your food products?
We work directly with small-batch producers and maintain temperature-controlled storage facilities. Every shipment is inspected for quality and expiration dates before leaving our warehouse.
What is your shipping policy for perishable items?
Perishable goods are shipped in insulated packaging with cold packs via expedited shipping to ensure they arrive at your door in peak condition.
Do you offer a subscription service?
Yes! You can subscribe to your favorite Gratsi products and save 10% on every order. You can choose your delivery frequency and cancel or pause anytime through your account settings.
Are your products organic or non-GMO?
We prioritize clean labels. While not every item is certified organic, the majority of our catalog is non-GMO and free from artificial preservatives and high-fructose corn syrup.
What should I do if my order arrives damaged?
If your items arrive damaged or compromised, please take a photo and contact our support team within 48 hours. We will issue a full refund or send a replacement immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.