Returns & Exchanges

At Gratsi, we take pride in the quality of our products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer a satisfaction guarantee to ensure every customer has a premium experience.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 14 days of receiving your order if there is an issue with your delivery or product quality.

• 2.
  Provide Details

  Include your order number and a brief description, along with photos of any damaged packaging or product inconsistencies for our records.

• 3.
  Quality Review

  Our team will review your request within 48 hours to determine the best resolution, which may include a replacement or a store credit.

• 4.
  Resolution Process

  Once approved, your replacement shipment or credit will be processed immediately so you can continue enjoying the Gratsi experience.